Courier companies and businesses with regular deliveries deal with enormous inquiries from customers regarding their deliveries. Keeping track of several batches of deliveries is challenging enough, so what more is individually catering to their loyal clients. Furthermore, it is not safe to always call their drivers while on the road for an update from time to time. It will only slow down their operation and risk the safety of their team.
In this regard, many businesses fix this issue with vehicle tracking incorporated in a delivery app. It can be as detailed as tracking their current speed and overall distance travelled in one trip. This feature allows real-time tracking of the delivery team to not have to be disturbed while delivering parcels.
How does real-time tracking of deliveries work?
Driver tracking usually involves Global Positioning System (GPS) trackers or GPS software. The former uses a hardware device placed inside delivery vehicles, while the latter relies on cellular coverage and applications installed in both the driver and the owner or logistic representative’s mobile device.
GPS software is more commonly used since it is more affordable. It can also be integrated into route optimization software, making it easier for drivers to find the most convenient routes. Business owners can follow their delivery vehicles as they move in real-time while represented in a digital map on their phones. They can better estimate arrival times and plan the next deliveries accordingly.
Real-time driver tracking helps customers too.
Business owners can send a link to the route or map to customers so they, too, can monitor the progress of their deliveries. This feature is helpful for individuals who may have work and errands outside their homes. Several incidents of package theft are reported every year and are a very unfortunate situation for customers. So when they have an idea of their packages’ arrival time, they can plan their day accordingly and receive them personally.
What business types need live tracking of vehicles?
Real-time delivery tracking is especially advantageous to companies with several deliveries every day. All delivery fleets in their specific routes can be tracked within one map, and users can zoom in to see greater detail of a particular vehicle’s current location.
Businesses in the food industry, like fruit retailers or any fresh food supplier, will find tracking vehicles very convenient. Since their products are perishable and the quality depends on their freshness, planning their deliveries is more meticulous. However, with real-time tracking, they can better estimate the time it takes for a vehicle to successfully deliver food items. The management can use this information in preparing food orders so they can be ready just in time.
For other business types, live vehicle tracking eliminates chances of wrong and late deliveries, lost packages, and other similar unsatisfactory issues to customers. Contrarily, it streamlines the whole delivery process by reducing manual updates and phone calls and finding the fastest route.
Besides the internal monitoring of their delivery teams, the transparency and accountability shared with customers make companies more trustworthy. Any business type benefits from a good reputation after all.
All in all, businesses of any type, size, or industry that involves couriers needs greatly benefit from live tracking. It is an organized and fool-proof service, sending a message to customers that a company delivers fast, reliable, and accurate deliveries.